Dedicated VoIP are provided by Dedicated VoIP companies which maintain the central PBX system that customers use to make phone calls. Small – Large size business use dedicated VoIP solutions. Dedicated VoIP is different from P2P VoIP because the bandwidth connection that is used to make the phone calls is not shared between multiple clients (users or computers). A customer with Dedicated VoIP uses only 4Kb/s per one phone call. A P2P VoIP constantly uses 800Kb/s of bandwidth on the computer that has the P2P VoIP software installed as other peers are using the computer to route calls. P2P VoIP completely dominates the bandwidth and computer resources which makes the phone quality dreadful. The reason Dedicated VoIP is the best solution for a business is because it routes a phone call from the VoIP customer directly to the other end of the phone line through the VoIP company without any other delays. Certainly the Dedicated VoIP is much more expensive then P2P VoIP but nothing is free. P2P is cheap because they don’t guarantee the quality service, while Dedicated VoIP does.

Dedicated VoIP maintains the system to make sure it never goes down and the quality of phone calls is always at its best. Another reason why businesses use Dedicated VoIP because many offer solutions that P2P doesn't. Solutions such as expanding a phone system with multiple phone lines under the same company with extensions, auto attendant, call forwarding, personal voice mail, holiday schedule, etc. Shopping Cart Elite offers VoIP solutions which integrates Dedicated VoIP with the SCE software allowing users to have fully functional call center. Here is a scenario of how Shopping Cart Elite Takes full advantage of the Dedicated VoIP system.

Ex. Joe has a retail website store with the Shopping Cart Elite system. Joe also has a Dedicated VoIP line with Shopping Cart Elite. Joe has a Click to Call button on his website which allows end consumers to click on the button, enter their phone number and connect with Joe automatically without actually dialing out. This saves money for the customer on long distance and saves Joe on the toll free number as the click to call feature includes unlimited calling. Once the customer connects with Joe, the Shopping Cart Elite system will automatically pull up the customer information through the caller id and display Joe the customer's account, recent order history, email conversations, etc. Joe can instantly help the customer without spending an extra minute finding out who the customer is and what the customer wants. If Joe can't help the customer, he can reroute the call to another representative with a click of a button, while passing the full customer information and message to the new representative on how to help the customer. This type of technology is only available with Dedicated VoIP.