Help Desk Web User Interface Tutorial

Description: In this tutorial you will learn how to create a ticket from the Web User Interface.

Things We Cover:

  • Help Desk Web User Interface

Creating Ticket

Go to "My Account" and switch to the "Help Desk" tab.

Select the project and click "Search".

Click on "Create a new ticket".


Submitting ticket

In popup window type the subject and message regarding your ticket.
Attach up to 3 files if needed.
Then click on "Create" to submit your ticket.


Tickets overview

Scroll down to the Tickets section to overview your tickets.

If you need to leave a comment, then click on the ticket.

Type your comment and click "Post" to submit it.