Description: Learn how to unprocess an unshipped Order to be able to change it and process again.
Things We Cover:
- Unprocessing an Order
- Processing again
Go to Orders then Search Order
Pick the Order and press Cancel / RMA > Unprocess
Note:Order can be unprocessed only if its status is not Shipped.
Enter a reason and press OK
Open the Order by double-clicking on it or by pressing Details
Lets change Shipping Address
Calculate Shipping and choose a shipping method
Choose Charge Type > Multiple Payments
Pick the previously used charge and click Process
Save & Close the Order or continue doing Settlement Tasks