Unprocess an Order

Description: Learn how to unprocess an unshipped Order to be able to change it and process again.

Things We Cover:

  • Unprocessing an Order
  • Processing again

Unprocessing Order

Go to Orders then Search Order

Find the Order you want

Pick the Order and press Cancel / RMA > Unprocess


Order can be unprocessed only if its status is not Shipped.

Enter a reason and press OK


Processing Order

Open the Order by double-clicking on it or by pressing Details

Lets change Shipping Address

Calculate Shipping and choose a shipping method

Choose Charge Type > Multiple Payments

Pick the previously used charge and click Process

Save & Close the Order or continue doing Settlement Tasks