Compare Suredone Review to Omni Channel Hub

Sure done meaning - what does this company say about itself? From its homepage SureDone is a Multichannel Listing Platform, built by Sellers for Sellers and that sounds like a great deal. The suredone features also sound pretty cool, as the suredone linkedin page says SureDone allows eCommerce retailers to effortlessly sell products, manage inventory, fulfill orders, process shipping, and optimize pricing across multiple channels and marketplaces. Isnt that what all multi-channel sellers are looking for? Wed say so, but is that the entire story?

What about Omni Channel Hub? From its homepage Omni Channel Hub is a product that is designed for multi-channel retailers who are dissatisfied with their current supply chain management software, Omni Channel Hub is a specialized retailing platform that lets your business access a range of marketing channels like Amazon and eBay and helps maintain, analyze and optimize operations across each of those marketplaces.

Again, surely thats what any multi-channel vendor is seeking, so how can the individual online seller decide which product is most likely to meet his or her needs? There are three key criteria that can help when making a decision: pricing, customer service and channels supported.

1. Price

Suredone pricing involves a monthly subscription package at a variety of levels. Many new businesses find the suredone price to be one of its most attractive options, as it doesnt require an agreed contract period, which allows a vendor to work from month to month with no cancellation or early departure charge to contend with. However, this is not always as simple as it sounds - simply because a seller with a large number of existing listings on, say, Suredone eBay, may find it difficult to contemplate moving to another software product or platform, simply because of the time involved in re-listing products.

Omni Channel Hub has a similar monthly package but with an added twist - Experts as a Service. This plan is requisite for startups for the first three months and the amount paid for staffing goes into a budget that will be used up by expert staff as they perform hourly work for the client. This means that businesses benefit from expertise at the most important point in the process - when listing their SKUs and upskilling for major online vending requirements such as Pay Per Click bidding and handling inbound calls and Live Chat systems.

2. Customer Service

Interestingly, some suredone forums tell a slightly different story about the companys own claims about being designed by seller for sellers. While there are both good and bad comments on the service concerns about the lack of customer support and more than one suredone review suggesting that canceled listings can be a problem are worrying, as is the fact that there are Canadian user comments on difficulties getting product listings in anything other than $ USA.

Omni Channel Hub has a much different approach, using its experts as a service function to ensure that its client base is fully supported before problems arise, and instantly able to call upon high quality expertise to expand their business and develop their multichannel offerings.

3. Channels

This is an interesting question to explore, probably requiring a little more depth than we can offer in a single article, however, when examining which will be the best option for you as a multichannel retailer its important to consider not just where you are listing now, but where you might choose to list inventory in future. Finding a solution that actively expands into new channels as they appear may be a vital consideration in growing your business rapidly. So how to our two options stack up?

SureDone currently supports Amazon worldwide, eBay worldwide, eBay Motors, and Etsy, as well as some hosted storefronts and shopping carts.

Omni Channel Hub offers listing on Amazon, eBay and eBay Motors, Rakuten, Sears. Newegg, Overstock, Walmart and Etsy. Thats quite a difference in approach and demonstrates a substantially wider commitment to true omnichannel retailing for the small to medium sized business.

Finally, its good to look at whats happening within each business on whom your business may depend. The most recent suredone news appears to be the organization has moved to the New York BizLab accelerator in Schenectady, whilst Omni Channel Hubs latest news is that it is offering new clients a 14 day free trial to help them determine if this is the best multi-channel option for them.

The factual information about Suredone was sourced from:
http://www.webretailer.com/forum/4479-great-platform-lacking-customer-service-.asp