Create a new Mailbox

Description: These instructions show how to create a new Mailbox in the Backoffice to let you be able to use it inside the app and outside (on a mail client like Outlook or Apple Mail. Learn more).

Things We Cover:

  • Creating new Mailbox
1

Emails Settings

Go to Settings > Email accounts

You will see a list of Mailboxes you have in the Store

2

Add new

Click New

3

Create Mailbox

Enter title for new Mailbox (e.g.: Richard or [email protected]) and hit Create button in order to let the system generate settings for it.

4

Specify Details

Now you can modify some settings for the new Mailbox (this is optional).

  • Mailbox title title of the Mailbox in the Backoffice app
  • Your name recipients will see it as senders name
  • General tab contains settings for Spam check / Connection type / etc.
  • Permissions tab lets you specify Employees access to that email
  • Support Desk tab can be used to connect the Email and a Support Desk
  • Folders tab is for managing Email Folders
  • Custom Rules tab has feature to set up, for example, a Forwarding action
  • Advanced tab: settings on sending limits, mailbox cleaning
5

Save Mailbox

Click OK

And Save

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