Partial Refund

Description: Learn how to send Partial Refunds inside the Backoffice app.

Things We Cover:

  • Sending Partial Refund
1

Customer account

Go to Customers > Search Customer

Find the customer account and open it

2

Financial

Go to Financial > Charges, select a date range for the Customer transaction and hit Refresh

3

Refund

Pick the transaction from the results list and hit Refund

Specify the Amount and Reason for the Refund and press OK

Hit Yes to process the Refund now

Done

Warning! Please remember that PayPal doesnt recognize refunds from 3rd party applications, so you will have to process PayPal refunds manually on the official website.

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