Cancel an Order

Description: Learn how to cancel an unshipped Order and Refund the charge.

Things We Cover:

  • Cancelling an Order
  • Sending Refund

Cancelling Order

Go to Orders then Search Order

Find the Order you want

Pick the Order and press Cancel / RMA > Cancel


Order can be canceled only if its status is not Shipped. You can do an RMA with Refund if its Shipped (see tutorials Claim RMA and Process RMA).

Enter a Reason, pick Release Full Amount To Credit Card and press OK

Click OK to finish