Description: Learn how to process RMA requests (Refunds, Exchanges, etc.) inside the Backoffice application.
Home Dashboard screen has Statistics widget. Hit RMAs title next to RMAs count.
Select a request from the list
You can check Order Details and change fees on Deductions section
When youre ready to approve the request click Approve For Refund button. You can also Switch to Exchange or Reject the request.
On this step the customer has to send the item to you.
Once you received the item, open the RMA screen again ( step 1 ), open Arriving folder
Select the RMA and hit Mark Received
Add tracking number and hit Mark Received again
Open Refund folder
Select the RMA and hit Process RMA
Choose Refund, click Save
Select the charge and hit Issue Refund