Use Message Templates

Description: Learn how to configure and use Message Templates in the Backoffice application.

Things We Cover:

Go to Settings > Message Templates

Pick a Module.

Shared Messages are used in Emails; Follow up Reasons and Notes are used in Tickets, To Do Tasks and Customer Projects

Press Add to add new Message Template.

Fill out the Topic and Message text boxes and hit Ok.

Click Save to save the Message Template.

Go to Emails

Choose an email account.

Pick a message to answer on and press Reply or compose new by hitting New

Press Message Templates and choose the template.

Modify the message and hit Send.